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Do it Right: Providing Great Customer Service
How many times have you called a company, as a customer, and ended the call more frustrated then when you picked up the phone? In today’s highly technical, fast paced environment, there seems to be one...
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Connections Trade Show: Interview with Full Circle
Joe interviews Cindy of Full Circle, a call center service for cleaners.
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Live Chatroom Session Tonight with Joe Monster: How to Keep Your Customers
Mikey’s Board, “The World’s Greatest Carpet Cleaning Forum,” is excited to host a chatroom session tonight at 6 p.m. PST with Joe Kowalski of ServiceMonster. Build your customer relationships, build...
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How to Survive Facebook Timeline
Recently, a number of business owners have been dismayed to discover that Facebook would be forcing all Facebook brand pages to switch over to their “Timeline” layout. The Timeline layout (which goes...
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ServiceMonster 4.10 is Coming!
The rumors are true–ServiceMonster 4.10 is coming, along with lots of new updates for ServiceMonster users. Want to know more? Watch this introductory video by our CEO, Joe Kowalski.
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How to Add ServiceMonster to Trusted Sites & Compatibility View
When some users upgrade to Internet Explorer 8 or download windows updates their internet settings change. Correcting these changes is easy and only takes a minute. First we will need to add...
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Holiday Cards are Here!
This year we are once again proud to offer holiday-themed FillMySchedule cards to our clients! Keeping your company name in front of your customers is the most important marketing strategy you can...
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The Top 5 Reasons You STILL Don’t Use ServiceMonster
Having served the industry for over a decade, we’ve talked with a lot of carpet cleaners and restoration business owners along the way. We have found that the vast majority of people who decide not to...
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Want More Jobs in 2014?
The new year is here and people around the world are setting goals. Whether they want to be healthier, more fiscally responsible, to keep in touch with their friends and relatives, to pick up a guitar,...
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The Round-Up: Janitorial Emergency Plans, How to Deal with Difficult...
Welcome to this week’s cleaning industry news round-up! The Round-Up is where we feature recent news and developments from around the web that relate to the service industry. “The Importance of a...
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Facebook Image Sizes in 2014
With spring cleaning right around the corner, why not spruce up your Facebook page while the slow season comes to an end? Here is an awesome guide we found detailing the different dimensions used by...
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